Table of Contents

1: The Old View of Human Error: Human error is a cause of accidents; 1: The Bad Apple Theory; 2: Reacting to Failure; 3: What is the Cause?; 4: Human Error by any Other Name; 5: Human Error—in the Head or in the World?; 6: Put Data in Context; 2: The New View of Human Error: Human error is a symptom of trouble deeper inside a system; 7: Human Error—the New View; 8: Human Factors Data; 9: Reconstruct the Unfolding Mindset; 10: Patterns of Failure; 11: Writing Recommendations; 12: Learning from Failure; 13: Rules for in the Rubble

About the Author

Sidney Dekker