Table of Contents

1. Introduction

2. Principles

3. Getting started; rapport and agendas

4. Assessing importance, confidence and readiness

5. Exploring importance and building confidence

6. Exchanging information

7. Reducing resistance

8. Ending the consultation

9. Common clinical encounters

10. Learning to practice this approach

11. Calls from the consulting room

12. Example of a consultation

Appendices: Practitioner and Patient Worksheets

About the Author

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