What is Kaizen? Kaizen and Continuous Improvement. The Roots and Evolution of Kaizen. Types of Kaizen. Moving Toward a Kaizen Culture. Kaizen Methodologies. Quick and Easy Kaizen. Visual Idea Boards. Sharing Kaizen. The Art of Kaizen. Kaizen Lessons Learned. The Role of Leaders in Kaizen. Organization-Wide Kaizen Programs. Lean Methods for Kaizen. Kaizen At Home. Each chapter includes a Conclusion, Discussion Questions, and Endnotes.
Mark Graban, President, Constancy, Inc. Joseph Swartz, Director of Business Transformation, St. Francis Hospital & Health Centers
Mark Graban is one of the most respected voices in the Lean world.
He is the founder and driving force behind Lean Blog,
(http://www.leanblog.org/blog/) a vibrant site he continuously
updates with compelling information and analysis about lean in
health care. Mark’s new book, Healthcare Kaizen: Engaging
Front-Line Staff in Sustainable Continuous Improvements
(co-authored with Joseph E. Swartz), is a must read for anyone on a
Lean journey. At Virginia Mason, the concept of kaizen, which Mark
and Joe write about so well in the new book, is ingrained in the
organization’s cultural DNA. … The real goal of Lean in health
care, they write, is cultural transformation. This is an essential
insight. At Virginia Mason, the work of adapting the Toyota
Production System to health care in the form of the Virginia Mason
Production System has cultural transformation at its core. This
sort of change is anything but easy. Culture, as the saying goes,
tends to eat strategy for lunch. But cultural change is
transformative.. … Mark and Joe understand the patience required to
do this work well. They recognize the power of the sort of
continuous incremental improvement at the heart of the Toyota
Production System. … The book is highly detailed and includes
helpful discussion questions at the end of each chapter.
—Virginia Mason Medical Center Blog, Could this new book help drive
your Lean journey?Read the full review at:
http://virginiamasonblog.org/2012/09/05/could-this-new-book-help-drive-your-lean-journey/
I hope you will discover, as we have, the incredible creativity
that can be derived by engaging and supporting each and every
employee in improvements that they themselves lead.—Robert (Bob) J.
Brody, CEO, Franciscan St. Francis Health
Front line staff must know, understand, embrace and drive Kaizen
and its tools to achieve incremental and continuous improvements.
This book will help health care organizations around the world
begin and advance their journey.—Gary Kaplan, MD, FACP, FACMPE,
FACPE, Chairman and CEO, Virginia Mason Medical Center, and
Chairman of the Board, Institute for Healthcare Improvement
Healthcare leaders need to read this book to understand that their
management role must radically change to one of supporting daily
kaizen if quality safety and cost are to improve in
healthcare.—John Toussaint, MD, CEO, ThedaCare Center for
Healthcare Value The healthcare industry is in the midst of truly
fundamental change, and those organizations that engage their front
line staff … will be well positioned to thrive in a post-reform
environment.—Brett D. Lee, PhD, FACHE, Senior Vice President,
Health System Operations, Children’s Healthcare of Atlanta
Healthcare Kaizen is a practical guide for healthcare leaders
aspiring to engage frontline staff in true continuous improvement.
Graban and Swartz skillfully illustrate how to foster and support
daily continuous improvement in health care settings.
—John E. Billi, MD, Associate Vice President for Medical Affairs,
University of Michigan I hope everyone reads this book and
recommits to the fundamentals of Lean, particularly the involvement
of frontline staff in process redesign.—Fred Slunecka, Chief
Operating Officer, Avera Health Kaizen has marvelously engaged so
many of our staff and enabled them to improve the world around them
to the benefit of staff, patients and community.—Paul Strange, MD,
Corporate VP of Quality, Franciscan Alliance Mark Graban and Joseph
Swartz present a clear pathway for successful Lean practice
inHealthcare Kaizen. This should be on every healthcare systems
reading list.
—David Munch, MD, Senior Vice President and Chief Clinical Officer,
Healthcare Performance PartnersMark and Joe provide real-life
examples of how those who do the work provide ideas for small
changes that add up to BIG results. Healthcare Kaizen is a must for
leaders whose focus is the patient and how to effectively and
efficiently deliver quality and safety with improved outcomes.
—Betty Brown, MBA MSN RN CPHQ FNAHQ, President, National
Association for Healthcare Quality
Using examples from Franciscan Health and other forward-thinking
medical groups, the book contains valuable strategies for
organization-wide cultural transformation to create an more
efficient, patient-centered healthcare system dedicated to
continuous quality improvement.—Donald W. Fisher, Ph.D., President
and CEO, American Medical Group AssociationThis inspirational book
is packed with examples and is informed by the authors’ years of
experience on the ‘front-lines’ themselves, helping leading
healthcare organizations around the world to build successful
kaizen programs.—Alan G. Robinson, PhD, Professor, Isenberg School
of Management, University of Massachusetts; and Author of Ideas Are
Free: How the Idea Revolution Is Liberating People and Transforming
OrganizationsAt Beth Israel Deaconess Medical Center, everybody
improving every day is a critical aspect of our Lean and quality
improvement efforts. Healthcare Kaizen, is full of relatable
examples as well as practical ideas that will inspire staff,
clinicians and leaders at all levels.—Alice Lee, Vice President,
Business Transformation, Beth Israel Deaconess Medical Center In
Healthcare Kaizen, Mark and Joe remind us of the great power of
daily problem solving. The story of Franciscan St. Francis Health
is compelling, where leaders created the opportunity for great
people at the frontline making great improvements for patient
care.
—Michel Tétreault, MD, President and CEO, Bruce Roe, MD, Chief
Medical Officer, St. Boniface Hospital, Winnipeg, Canada I have
learned that respect for the people who work for you is key to any
transformation. Mark Graban and Joseph Swartz do a great job of
capturing this truth in their book… This book is a long needed
addition to my growing lean healthcare library.—Patrick Anderson,
Executive Director, Chugachmiut, Anchorage, Alaska The vision of a
world in which our healthcare institutions operate with a universal
discipline of relentless, patient-centered improvement remains a
vitally important yet distant dream. InHealthcare Kaizen, Mark
Graban and Joseph Swartz illustrate just how to make that dream a
reality.
—Matthew E. May, Author of The Elegant Solution and The Laws of
SubtractionThe philosophy, tools and techniques discussed in the
book work, and work well, in any environment. We in healthcare must
improve – we owe it to our patients and communities – and Mark and
Joe are helping to show us the way.
—Dean Bliss, Lean Improvement Advisor, Iowa Healthcare
Collaborative
What Mark Graban and Joseph Swartz have done inHealthcare Kaizenis
to bring hope and light to a part of our society that is facing
increasing challenges. Healthcare Kaizen will be a reference on the
subject for many years to come.—Jon Miller, CEO, Kaizen
Institute
Hopefully this book will become a blueprint for healthcare
organizations everywhere that truly want to be great!—Jeffrey
Liker, Professor of Industrial and Operations Engineering,
University of Michigan; and Shingo Prize-Winning Author of The
Toyota Way
Fixing health care may be our generation’s great test. We’ll need
to engage all the good people who currently work in broken systems.
Mark and Joe have helped to show us how.—Pascal Dennis, Lean
Pathways, Inc., Author, The Remedy and Andy & MeGraban and Swartz
present the kaizen philosophy in the most accessible way I’ve seen
yet. THIS is the missing link in healthcare reform.—Karen Martin,
Author of The Outstanding Organization and The Kaizen Event
PlannerIn this new book, Graban and Swartz offer a new and
innovative approach towards improving the healthcare delivery
system. Unlike previous attempts by too many others, the book
introduces the reader to the concept of “Kaizen”, often described
as the source of Toyota’s transformation into an auto giant,
acclaimed worldwide for its quality and service. The timing for the
publication could not be better. … Focusing on ‘Kaizen Theory’, the
book is illustratively rich in theory and applications. … The
reader is introduced to concepts, tools, and exercises that foster
creativity and innovation. Graban and Swartz present vivid examples
to illustrate visibility, participation and accountability. … Every
reader will find great value in this publication. In closing, we
look forward to their next book … . —Miguel Burbano and Whitney
Churchill, writing on www.neenan.com
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