Table of Contents

1. Introduction
Douglas J. Besharov, Karen Baehler, Jacob Klerman

Part 1: Unifying Themes

2. Modern Performance Measurement: Monitoring Program 'Outcomes' Instead of 'Impacts'
Douglas J. Besharov, Douglas M. Call

3. Measuring and Managing Farther along in the Logic Model
Karen Baehler, Jacob Klerman

4. Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Human Development Services
Ariel Fiszbein, Dena Ringold, Halsey Rogers

5. Does Measuring Performance Lead to Better Performance?
Mary Bryna Sanger

Part 2: National Applications

6. Top-Down Strategies for Service Improvement in UK Public Services
James Downe, Steve Martin, Tony Bovaird

7. Quality Improvement and Performance Measurement in Israeli Social Services
Tamar Zemach-Marom

8. Institutional Contexts and Service Delivery Reforms
Ariel Fiszbein, Yasuhiko Matsuda

9. Performance-Based Payments in the Turkish Health System
Gulbiye Yenimahalleli Yasar, Pinar Guven-Uslu

Part 3: Performance Contracting

10. Holding Nonprofits Accountable for Accomplishments, Not Appearances
Christina Standerfer, Joseph Schafer

11. Welfare-to-Work Performance-Based Contracts in New York City
Swati Desai, Lisa Garabedian, Karl Snyder

12. The Efficiency of Contracting Out Local Public Services in the Czech Republic and Slovakia
Beata Mikusova Merickova, Juraj Nemec, Zuzana Vozarova

13. Workforce Development Program Performance over the US Business Cycle
Kevin Hollenbeck, David Pavelchek

Part 4: Conclusion

14. Using Logic Models to Strengthen Performance Measurement
Douglas J. Besharov, Douglas M. Call

Index

About the Author

Douglas J. Besharov, JD, is the Norman and Florence Brody Professor at the University of Maryland School of Public Policy, where he teaches courses on poverty, welfare, children and families, policy analysis, program evaluation, and performance management. He is also a senior fellow at the Atlantic Council, where he leads a program in international policy exchanges. In 2008, he was President of the Association for Public Policy Analysis and Management (APPAM) and
is currently APPAM's International Conference Coordinator.

Karen Baehler, PhD, is Scholar in Residence at the American University School of Public Affairs. Her research focuses on the theory and practice of policy analysis in social and environmental policy. She holds a PhD in Policy Sciences from the University of Maryland College Park.

Jacob Alex Klerman, MA, is a Principal Associate and Senior Fellow with Abt Associates in Cambridge Massachusetts and the Editor of Evaluation Review. His research focuses on labor market policy, nutrition policy, and evaluation methods.