Table of Contents

Introduction  1

Part I: Getting Started with Lean Six Sigma  5

Chapter 1: Introducing Lean Six Sigma 7

Chapter 2: Introducing Business Transformation 23

Chapter 3: Learning to DRIVE 43

Part II: Scoping the LSS Transformation Journey  67

Chapter 4: Defining Your Transformation Objectives 69

Chapter 5: Assessing Readiness for Transformation 89

Chapter 6: Establishing the Transformation Governance System 107

Part III: Planning the Transformation Journey  123

Chapter 7: Understanding Business Breakthroughs and Fundamentals 125

Chapter 8: Planning for Strategy Deployment 139

Chapter 9: Implementing Strategy Deployment 157

Chapter 10: Establishing a Continuous Improvement Organisational Structure 181

Part IV: Starting out on the Transformation Journey  193

Chapter 11: Creating the Right Culture 195

Chapter 12: Achieving Everyday Operational Excellence 217

Part V: Sustaining the Transformation  239

Chapter 13: Widening the Scope of the Transformation 241

Chapter 14: Managing the Capabilit y Maturit y Journey 259

Part VI: The Part of Tens  269

Chapter 15: Ten T ips for Smoothing the Transformation Process 271

Chapter 16: Ten Pitfalls to Avoid 277

Chapter 17: Ten Places to Go for Help 285

Index  293

About the Author

Roger Burghall is Associate Partner at Catalyst Consulting and a highly experienced business consultant and change manager. Vince Grant is a Director of Catalyst Consulting and an expert in Lean Six Sigma methodologies. John Morgan is the author of Lean Six Sigma For Dummies.