Table of Contents

1. Understanding Hotel Operations.
2. Managing in the Hotel Business.
3. Protecting Assets.
4. Improving Employee Performance.
5. Managing Demand and Supply.
6. Increasing Income.
7. Managing Customer Service.
8. Improving Productivity.
9. Managing Quality.
10. Managing The Key Result Areas.

Reviews

1. Understanding Hotel Operations. 2. Managing in the Hotel Business. 3. Protecting Assets. 4. Improving Employee Performance. 5. Managing Demand and Supply. 6. Increasing Income. 7. Managing Customer Service. 8. Improving Productivity. 9. Managing Quality. 10. Managing The Key Result Areas.