Acknowledgments xi
Introduction: Open Services and Innovation 1
1 The Case for Open Services Innovation 7
Part 1: A Framework to Spur Innovation and Growth 29
2 Think of Your Business as a Services Business 31
3 Co-Create with Your Customers 53
4 Extend Services Innovation Outside Your Organization 68
5 Transform Your BusinessModel with Services 89
Part 2: Open Services Innovation in Practice 113
6 Open Services Innovation in Larger Companies 115
7 Open Services Innovation in Smaller Companies 133
8 Open Services Innovation for Services Businesses 155
9 Open Services Innovation in Emerging Economies 169
10 Open Services Innovation: The Way Forward 188
Notes 203
The Author 230
Index 232
Henry Chesbrough is professor and executive director of the Center for Open Innovation at the Haas School of Business at the University of California, Berkeley. Previously, he was a professor at the Harvard Business School. His book Open Innovation was named Best Business Book by Strategy & Business magazine, and the best book on innovation on NPR's All Things Considered . His second book, Open Business Models , was named one of the 10 best business books by BusinessWeek , and Scientific American rated him as one of its Top 50 business and technology leaders.
'... thoughtful new book on innovation'. (Economist.com, January 2011). '...this is a book I can only recommend as an essential read...Chesbrough has certainly raised the bar on service innovation.' (InnovationManagement.se, January 2011). '... looks beyond product and technological platforms to a world where consumer-facing services provide the strategy for high-value, high-growth employment.' (Guardian.co.uk, February 2011). '...offers a great vision for the future and provides inspiration for how companies in both developed and developing economies could create more high value and satisfying jobs.' (Anatello, November 2011)
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