Table of Contents

Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services; Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power; Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality, leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures in hospitality, leisure and tourism organizations.

About the Author

Darren Lee-Ross, Associate Professor, Centre for Tropical Tourism Studies, James Cook University, Australia

Conrad Lashley, Professor in the Nottingham Business School, Nottingham Trent University, UK

Reviews

"This book makes for a useful textbook for intermediate students and early-stage leisure management professionals and consultants that are looking for a wide-ranging, cursory, overview of organizational behaviour in leisure service organizations." -Annals of Leisure Research