Introduction 1. The Research Question 2. Bureaucracy and Beyond 3. Methodology and the Kaleidic Hyperstructure (KH) Model 4. From Politics as Usual to Transparency, Competition and Flexibility 5. Case Study of The Department of Homeland Security (DHS) 6. Lessons for Institutional Change
Steve Richardson is a Program Specialist in the Department of Labor’s Center for Program Planning and Results, USA. He holds a Ph.D. in Economics from George Mason University.
"By replacing images of bureaus as machines, regardless of how well those machines might work, with images of bureaus as complex networks of relationships among interacting persons, Steve Richardson sets forth a menu of new directions for analytical examination. This imaginative and insightful treatment offers a feast to scholars interested in the political economy of bureaucracy."Richard Wagner, George Mason University
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