Preface. Chapter 1: The DNA of Problems and Problem Solvers. Chapter 2: Four Basic Tools of Problem Solving. Chapter 3: A Structured Approach to Problem Solving. Chapter 4: Define, Describe and Appraise the Problem. Chapter 5: Investigate, Organize and Analyze the Data. Chapter 6: Formulate and Test a Causal Theory Pages.Chapter 7: Choose the Most Probable Cause.Chapter 8: Develop, Test and Implement Solutions. Chapter 9: Implement, Document, and Celebrate. Chapter 10: Failing at Problem Solving .Chapter 11 A Message for Leadership. Chapter 12: A Structured Approach to Problem Prevention. Chapter 13: Defining High Risk Areas. Chapter 14: Defining Problems, Failure Modes and Effects. Chapter 15: Identifying the Highest Total Risk Problem. Chapter 16: Defining the Most Probable Cause. Chapter 17: Developing a Preventive Measures Plan. Chapter 18: Implement the Preventive Measures Plan. Chapter 19: The Case of the Engineering Backlog. Chapter 20: The Case of the Defective Pinions Pages.Chapter 21: The Case of the Cracking Rails Pages.Chapter 22: The Case of the Weld Spatter Pages. Chapter 23: A Case Study in Problem Prevention. Chapter 24: Decisions, Decisions, Decisions. Chapter 25: A Case Study in Decision Making. Chapter 26: Needs Assessment.
Bob Sproull is an Independent Consultant and the co-owner of Focus
and Leverage Consulting. Bob is a certified Lean Six Sigma Master
Black Belt and a Theory of Constraints Jonah. Bob has served as a
Vice President of Quality, Engineering and Continuous Improvement
for two different manufacturing companies, has an extensive
consulting background in Healthcare, Manufacturing and Maintenance
and Repair Organizations (MRO) and focuses on teaching companies
how to maximize their profitability through an integrated Lean, Six
Sigma and Constraints Management improvement methodology. Bob is an
internationally known speaker and author of numerous white papers
and articles on continuous improvement.
Bob’s background also includes 9 years with the Presbyterian
University Hospital complex in Pittsburgh, PA where he ran the
Biochemistry Department at Children’s Hospital, performed extensive
research in breakthrough testing methods and assisted with the
development of organ transplant procedures. Bob completed his
undergraduate work at the University of Pittsburgh and University
of Rochester with a dual Math/Physics major.
A results-driven Performance Improvement Professional with a
diverse healthcare, manufacturing, MRO and technical background, he
has significant experience appraising under-performing companies,
developing and executing highly successful improvement strategies
based upon the integration of Lean, Six Sigma, and Constraints
Management methodology.
Bob is the author of two books, including The Ultimate Improvement
Cycle: Maximizing Profits Through the Integration of Lean, Six
Sigma and the Theory of Constraints and Process
Problem-Solving: A Guide for Maintenance and Operation’s
Teams and co-author of Epiphanized: A Novel on Unifying Theory
of Constraints, Lean and Six Sigma,2nd Edition, and Focus and
Leverage: The Critical Methodology for Theory of Constraints, Lean,
and Six Sigma (TLS).
Degrees, Certifications, and Memberships:
Bachelor of Science Equivalent in Math and Physics, University of
Rochester, Rochester, NY
Certified Lean Six Sigma Master Black Belt, Kent State
University
Certified Six Sigma Black Belt, Sigma Breakthrough Technologies,
Inc.
TOCICO Strategic Thinking Process Program Certificate
TOC Thinking Processes (Jonah Course) L-3 Communications
Critical Chain Expert Certificate, Realization Technologies
Lean MRO Operations Certificate, University of Tennessee
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