Making the World a Better Place. It Was Human Error. People as a Problem to Control. The Danger of Losing Situation Awareness. Accidents. Methods and Models. New Technology and Automation. A New Era in Safety. References.
Sidney Dekker
"Sidney Dekker has established himself as the foremost thought
leader on accident causation and human error. He points out that we
continue to follow linear thinking about accidents and look at the
person and the choices they make as the problem. Thus, we develop
ineffective interventions intended to "fix" workers through
motivation, training, and discipline. … Through this book, Dekker
calls on safety professionals to stop and think critically about
the path forward. He calls for us to engage in a conversation about
how we look at human error. The time has come for a new era that
better understands human error in the context of work, and the
overriding importance of improved work design; design that is
tolerant of human error and allows humans who make mistakes or
become confused to fail safely."
—Richard A. Pollock, President, CLMI Safety Training and American
Society of Safety Engineers"As expected Sidney Dekker compels the
next level of productive thinking. It is a challenge to think
broader and react less. He tells the how and why of "old view"
sociotechnical embeddedness and reveals why its usefulness has
diminished … Sidney writes in such a way that the whole book
becomes an example of applied "local rationality". … He provides
strong motivation to embrace the hard work of developing a holistic
perspective mindset and break free of dualistic deconstructionist
approaches and language."—Paul Nelson, MSc, Nelson HF Safety
Consulting, LLC
"… an exciting exposé of the current system of safety management
and how it came to be. … Professor Dekker asks us to look beyond
the purely technical, and to reflect on our feelings about safety
processes. Then he presents a clear story about why these feelings
might be preventing us from producing the very changes that are
needed to move to the next level of safe operations. He probes us
to explore what fundamentally makes safety such an elusive
challenge and what makes it different from other sciences. …
provides the framework that will move us to a new level of practice
and thinking that could be to this generation of safety
practitioners, what technical "fixes" were to the safety managers
of the 1970s."
—Ivan Pupulidy, US Forest Service
"… After reading Sidney’s work you feel inspired to change the ‘way
we’ve always done business’ and to look at safety management in a
very different way. This book is very timely against the
strengthening tide of criminalization of failure — it counters by
providing a sound perspective on system complexity and
foreseeability — it recognizes that ethics have taken a back seat
to safety over the bureaucratic control it so often has become.
This book is indeed a ‘stop and think’ — its content provides
concepts for critical thinking and invites, challenges and
persuades all those who care about safety to think and act
differently."
—Jenny Colman – Human Factor Specialist, Fatal and Serious Injury
Investigation Dept. WorkSafeBC
"… Sidney has so thoroughly exposed the philosophical derailment
caused by a modernist-only agenda that to continue to go down that
track would be logically pathetic. … turns most of the popular
literature on Human Factors and Crew Resource Management upside
down and sideways, but doesn’t leave the reader perplexed and lost.
He cleverly explains why all future thinking about human error must
shift from a discourse on the complicated to a discourse on the
complex. In coming years, Sidney’s views will have created the
answer to the question "What do we do after modernism?" Just as
Einstein displaced some of Newton’s thoughts about the universe and
the physics of gravity and light, Sidney Dekker has displaced some
of Newton’s and Descartes’ thoughts about how we are to analyze the
known world. This book is a must read for every student in
collegiate aviation programs around the world."
—Todd P. Hubbard, Ed.D., University of Oklahoma
"I believe this book will become a foundational reference for all
students and practitioners and promoters of system safety
initiatives and interventions in complex social organizations and
work situations. The comprehensive nature of the approach adopted
in this book is based on both a strong historical understanding of
the topic as well as an impressive appreciation of the important
philosophical underpinnings of system safety efforts. Dekker has
laid a strong historical and philosophical foundation on which he
builds operationally relevant guidance about sense-making in
complex adaptive systems."
—Dr. Robert Robson, Healthcare System Safety and Accountability"…
Here in one volume is an authoritative account that is rich in Prof
Dekker’s unique experience of safety, science and his experience of
safety in vastly different domains. The result is challenging and
surprising, And at last there is one book that brings the various
strands of these influences into what we call today safety
science."
—Anthony Smoker, Manager Operational Safety Strategy NERL/NATS
"… easily accessible for practitioners and really inspiring and
provocative for scientists. Dekker's reasoning is amazingly easy to
follow, especially when he is challenging various folk models,
which are often strongly incorporated in our thinking. The history
of safety science and of role of human in systems is pictured
masterfully. But the main strength is that it offers smooth
intellectual ride from "stone-age" safety thinking to resilience
engineering. Of course, smooth and comfortable for readers, for the
world of safety is a struggle. But at least there is a
inspiration."
—Hubert K. Adamczyk, Polish Air Traffic Controllers Union
(Executive Vice President); Human Factors Specialist and Safety
Investigator"… easy to read and to understand. … written in such a
way that also interested people from outside the safety field can
understand … the first book that I ‘m aware of, that challenges the
dominating view/beliefs on the role of the human factor (based on
modernist assumptions) within the safety domain. … Brilliantly
written … a very interesting view on the way modern safety is
shaped by the past and how it could be of influence on the future.
… has the potential to unlock a more human approach of safety."
—Ruud Plomp, ManageNet/Thin Green Line, The Netherlands
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