Foreword
J. Howard Murphy
Preface
Chapter One: Soft Targets
Jennifer Hesterman
Chapter Two: The Psychology of Soft Targeting and Our Unique Vulnerability
Jennifer Hesterman
Chapter Three: Soft Target Hardening 101
Jennifer Hesterman
Chapter Four: The Common-Sense Guide for the CEO
Michael J. Fagel
Chapter Five: Planning for Terrorism
Michael J. Fagel
Chapter Six: Developing a Planning Team
Michael J. Fagel
Chapter Seven: Developing an Emergency Operations Plan (EOP)
Michael J. Fagel
Chapter Eight: Exercises: Testing Your Plan and Capabilities in a Controlled Environment
James A. McGee
Chapter Nine: ICS/EOC Interface
Michael J. Fagel
Chapter Ten: EOC Management During Terrorist Incidents
Michael J. Fagel
Chapter Eleven: Emergency Management and the Media
Randall C. Duncan
Chapter Twelve: Deterring and Mitigating an Attack
Jennifer Hesterman
Chapter Thirteen: Soft Target Threat Assessment: Schools, Churches, and Hospitals
Jennifer Hesterman
Chapter Fourteen: Soft Target Threat Assessment: Malls, Sporting Events, and Recreational Venues
Jennifer Hesterman
Chapter Fifteen: Hospital Business Continuity
Linda Reissmann and Jacob Neufeld
Chapter Sixteen: Soft Targets, Active Shooter and Workplace Violence
Lawrence J. Fennelly and Marianna A. Perry
Chapter Seventeen: Sport Venue Emergency Planning
Stacey Hall
Chapter Eighteen: Special Events
Patrick J. Jessee
Chapter Nineteen: Coordinated Terrorist Attacks and the Public Health System
Raymond McPartland and Michael J. Fagel
Chapter Twenty: Hardening Tactics at Global Hotspots
Jennifer Hesterman
Chapter Twenty-One: Developing Strategies for Emergency Management Programs
S. Shane Stovall
Chapter Twenty-Two: Soft Target Planning
Michael J. Fagel and S. Shane Stovall
Chapter Twenty-Three: Beyond the Response—The July 7 London Bombing—A First-Person Account
Gary Reason
Chapter Twenty-Four: Infrastructure Protection: The Fusion Center’s Role
Vince Noce
Chapter Twenty-Five: Complex Coordinated Attacks
Howard Murphy
Chapter Twenty-Six: Violent Attacks and Soft Targets
Rick C. Mathews
Chapter Twenty-Seven: Soft Target Cybersecurity—The Human Interface
Michael J. Fagel, Erin Mersch, and Greg Benson
Afterword
Roland Calia
Dr. Michael J. Fagel (PhD, CEM, CHS-IV) has been involved in many
phases of public service. His professional career spans nearly four
decades in fire, rescue, emergency medical services, law
enforcement, public health, emergency management, as well as
corporate safety and security. He spent 10 years at FEMA in their
Occupational Safety and Health Cadre in Washington, responding to
incidents and disasters such as the Oklahoma City Bombing where he
worked as a safety officer and CISD and spent over 100 days at the
World Trade Center for FDNY at Ground Zero after the 9/11 attacks.
Over the course of his decades-long career in public service, Dr.
Fagel has spent several deployments in the Middle East helping to
create a national response plan and a new FEMA-type organization.
Currently, he is an instructor at the Illinois Institute of
Technology-Stuart School of Business, Masters in Public Affairs
Program, as well as at Northwestern University in the Masters of
Public Policy and Administration Program, delivering master level
courses in biodefense, terrorism, and homeland security. He also
teaches homeland security at Northern Illinois University,
Benedictine University’s Masters in Public Health Program, as well
as an instructor at Eastern Kentucky University, Safety Security
Emergency Management Masters Program.
Dr. Jennifer L. Hesterman is a retired Colonel in the US Air Force.
She was commissioned in 1986 as a graduate of Air Force ROTC at
Penn State University. During her military career, she served in
three Pentagon tours and commanded multiple times in the field. A
cleared professional, she is an advisor for Watermark Risk
Management International, a senior analyst for the MASY Group, on
the Advisory Board for the Government Security Conference, and a
member of the ASIS Crime and Loss Prevention Council. Dr. Hesterman
holds a doctoral degree from Benedictine University and master’s
degrees from Johns Hopkins University and Air University.
"When did workplace violence, soft targets, crisis management and
software breaches become the daily concern of industry leaders? For
some, it's still "let the security/or the HR/or the software guys
worry about it. I'll just keep my eye on production. Unfortunately
that narrowed focus won't keep businesses safe or hack-free. There
are just too many bad guys out there to track them all. But as
authors Drs. Fagel and Hesterman show us, we have some pretty
powerful tools at hand to keep the vandals at bay." —Blue Heron
Journal "This book is general enough to recommend an all-hazards
approach for routine events, yet specialized enough to include
segments on church security, hospital business continuity, sports
venues, schools, public health systems, and active shooter
scenarios. It contains updates to historically tried-and-true
concepts such as target hardening, while articulating the need for
less– conventional–strategies like fusion centers for sharing
intelligence and cybercrime defenses.
This is a well written must-read for security managers, emergency
planners, and first responders. It is also an excellent textbook
for instructors and professors."
-Jim Murray, CPP, ASIS International
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