Table of Contents

Introduction
PART I: Structuring Technology and the Workplace
1: Social Shaping of Technology
2: Software in the Workplace
3: The Structure of Software Design
PART II: Case Studies of Software Design
4: Banking and a Tale of Two Systems
5: Field Service Systems
6: The Computer System and the Hospital
7: Software Design, Social Choices, and the Workplace
PART III: Implications for Management and for Further Research on Technology Design
8: Understanding and Managing Software
9: Social Dimensions of Software Design
APPENDICES
Appendix A: Outline of the Research Project
Appendix B: Teaching Cases on Software Design and Use
Case 1: Branch Office Automation in Banking
Case 2: Design Decisions for the New Banking Environment
Case 3: Field Service and the Art of Automation
Case 4: Systems Design and Medical Practice in a Hospital

Reviews

"I can praise the book on several dimensions. I liked their conceptual framework, which is the most comprehensive that I have seen in relating social and technological influences on design choices. I also admired the thoroughness with which the authors' drew from existing literature in developing their framework as well as in analyzing the case studies from three industries. Readers who are interested specifically in understanding organizational and
managerial issues related to software design and development will find the book extremely useful. The authors' conceptual framework is sufficiently comprehensive to appeal to scholars and practitioners with
interests in other types of technology than software." --Gerald I. Susman, Robert and Judith Klein Professor of Management, The Pennsylvania State University
"Software by Design is a pathbreaking study of the dynamics of software application development. Salzman and Rosenthal show how professionals' values rather than technical necessities alone play key roles in shaping software design. This book should be read by every computer specialist who develops computer applications and by every manager who acquires them." --Rob Kling, University of California, Irvine
"Software by Design is an important addition to the literature on human-computer interaction. By clearly presenting and carefully analyzing actual cases, it gives students and practitioners insights into larger issues of system design that all too often get lost in the fascination over "interface" issues. It will be a cornerstone document in the establishment of the emerging profession of software design which brings to the software world the
perspective of design as a situated human-centered endeavor."
"Self-contained, non-comprehensive treatment by people interested in management and in the interactions of science with technology....Neatly presents the considerations and balances most prominent in software compared to other areas." --SCS Simulator Quarterly
"Excellent reference. Recommended." --Choice
"Salzman and Rosenthal's contribution is in presenting an integrated view of interactions between the forces of the marketplace, where economics and marketing prevail, and the forces of the workplace, where social and technical issues and user desires prevail....Well worth a careful reading....Attention to the issues in this book might even lead to better functioning of the marketplace, to the benefit of all parties." --Computing Reviews
"I can praise the book on several dimensions. I liked their conceptual framework, which is the most comprehensive that I have seen in relating social and technological influences on design choices. I also admired the thoroughness with which the authors' drew from existing literature in developing their framework as well as in analyzing the case studies from three industries. Readers who are interested specifically in understanding organizational and
managerial issues related to software design and development will find the book extremely useful. The authors' conceptual framework is sufficiently comprehensive to appeal to scholars and practitioners with
interests in other types of technology than software." --Gerald I. Susman, Robert and Judith Klein Professor of Management, The Pennsylvania State University
"Software by Design is a pathbreaking study of the dynamics of software application development. Salzman and Rosenthal show how professionals' values rather than technical necessities alone play key roles in shaping software design. This book should be read by every computer specialist who develops computer applications and by every manager who acquires them." --Rob Kling, University of California, Irvine
"Software by Design is an important addition to the literature on human-computer interaction. By clearly presenting and carefully analyzing actual cases, it gives students and practitioners insights into larger issues of system design that all too often get lost in the fascination over "interface" issues. It will be a cornerstone document in the establishment of the emerging profession of software design which brings to the software world the
perspective of design as a situated human-centered endeavor."
"Self-contained, non-comprehensive treatment by people interested in management and in the interactions of science with technology....Neatly presents the considerations and balances most prominent in software compared to other areas." --SCS Simulator Quarterly
"Excellent reference. Recommended." --Choice
"Salzman and Rosenthal's contribution is in presenting an integrated view of interactions between the forces of the marketplace, where economics and marketing prevail, and the forces of the workplace, where social and technical issues and user desires prevail....Well worth a careful reading....Attention to the issues in this book might even lead to better functioning of the marketplace, to the benefit of all parties." --Computing Reviews