Table of Contents

Part 1: Patient- and carer-centred services: Organising services around the user Part 2: Patient- and carer-centred services: User involvement in organising services Part 3: Workforce issues Part 4: Evaluating models of service delivery Part 5: Change management Part 6: Studying health care organisations

About the Author

Pauline Allen, Pauline Allen, Nick Black, Aileen Clarke, Naomi Fulop, Stuart Anderson