FRAMEWORK.
Overarching Framework.
CUSTOMER OPPORTUNITY.
Directing Attention.
Voice of the Customer.
When Customers Can't Express Themselves.
INFORMATION TECHNOLOGY SYSTEM.
Information Flows and Capacity.
System Designs.
ECONOMIC VALUE.
Cost Estimation.
Valuation.
Epilogue.
Appendices.
Glossary of Notation.
Bibliography.
Index.
About the Author.
CHRISTOPHER GARDNER is a Partner at PricewaterhouseCoopers, where he leads the Information Technology Strategy Group in their New York office. Gardner formerly held key positions at leading management consultancies, including IT specialist at McKinsey and Company, principal at A.T. Kearney, and vice president at Bain and Company.
??lays out much of the thinking behind iValue's methodology??
(CFO
Europe, 20 February 2003)
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